Which ServiceNow role allows a user to manage incident, problem, change, and configuration management?

Which ServiceNow role allows a user to manage incident, problem, change, and configuration management?

• A. procurement_user
• B. inventory_admin
• C. itil
• D. discovery_admin

Answer: (C)

The role of "itil" in ServiceNow is specifically designed to provide users with access to manage various ITIL processes, including incident, problem, change, and configuration management. This role encompasses a broad range of IT service management functions and allows users to create, update, and manage incidents, problems, changes, and configuration items within the ServiceNow platform. Users assigned the itil role have the necessary permissions to interact with IT service management workflows that are critical for maintaining the operational stability of IT services and aligning them with business needs. This includes being able to analyze incidents and problems, initiate changes, and manage configurations to ensure that the IT environment remains efficient and effective. Other roles mentioned do not cover the same breadth of functionalities as the itil role. For example, the procurement_user role focuses primarily on procurement processes, the inventory_admin role is centered around managing inventory items, and the discovery_admin role pertains specifically to managing the discovery processes and associated data. Therefore, the itil role is the appropriate choice for managing incident, problem, change, and configuration management effectively.

The role of "itil" in ServiceNow is specifically designed to provide users with access to manage various ITIL processes, including incident, problem, change, and configuration management. This role encompasses a broad range of IT service management functions and allows users to create, update, and manage incidents, problems, changes, and configuration items within the ServiceNow platform.

Users assigned the itil role have the necessary permissions to interact with IT service management workflows that are critical for maintaining the operational stability of IT services and aligning them with business needs. This includes being able to analyze incidents and problems, initiate changes, and manage configurations to ensure that the IT environment remains efficient and effective.

Other roles mentioned do not cover the same breadth of functionalities as the itil role. For example, the procurement_user role focuses primarily on procurement processes, the inventory_admin role is centered around managing inventory items, and the discovery_admin role pertains specifically to managing the discovery processes and associated data. Therefore, the itil role is the appropriate choice for managing incident, problem, change, and configuration management effectively.